Riyad Abdelhadi

Spending the last 28 years in information and communication technology, among 9 years in UAE in a leadership position as Director of Information technology department.

Certificates and Professional Training:

BSc. Computer Science 1990
Microsoft Certified Solution Developer
Java Certified Professional
ISO 9001:2000 Quality Management Representer (QMR)
Arab and International Arbitrator Consultant
Health Interoperability Standard FHIR Hands-On training
Software Outsourcing Project Management (PMP) training
Certified Microchip Design Verification
Leadership development program:
Being self-aware, Developing People, Anticipate and Prioritize, Decision making, Driving results, and Leading change.
At work essential training:
Harassment and healthy workplace, Corruption and Bribery, Social Engineering, Business Email Compromise (BEC) Scams, European General Data Protection Regulation (GDPR), Maintaining a safe and secure workplace.

Key Skill Set and Technologies:

Senior Managerial Skills: 

  • Strategic capacity planning
  • Direct, control and motivate the staff
  • Direct the preparation and implementation of policies, procedures and standards
  • Department made up of a development team, a technical support team and a project team.

Supporting Service Skills: 

  • QA/QC Automation
  • Call Center management (1st Line support)
  • 2nd Line technical application support team
  • Coordinating activities to ensure data availability and network services
  • Identifying security vulnerabilities and eliminating them with strategic solutions that increase data security

IT Training Skill:

  • Previous university college instructor
  • Certified Microsoft Professional
  • Certified Java Developer

Software Development Skills: 

  • Mobile development
  • Microsoft .NET technologies
  • Java technologies
  • Agile software development life cycle (SCRUM Master)
  • Integration (SalesForce, ServiceDesk)

Core Domain expertise:

  • Data Center Management
  • Business applications
  • Helpdesk services (call logging integration)
  • Stock exchange
  • iLearning portals
  • Real time processing
  • Low level hardware drivers (firmware)
  • Accounting software
  • Industry automation process